Returns and Refunds Policy

Unwanted Goods

You have the right to cancel your order within 14 days if the goods are unwanted. To exercise this right, you must notify us prior to the date of delivery. After delivery, a collection fee will apply.

Faulty or Incorrect Goods

You must inspect all Products upon delivery. If you receive faulty, damaged, or incorrect goods, you have 30 days from delivery to notify us. Claims made outside of this period may not be accepted.

Processing Refunds

When Products are returned to us, whether due to defect, error, or cancellation of your order in accordance with our terms, we will inspect the returned items. You will be notified of the outcome by email within a reasonable period of time. Refunds will be processed as soon as possible, and no later than 30 days after we confirm your eligibility.

If Products are confirmed to be defective within 30 days of receipt and have been used only in line with their intended purpose, you will receive a full refund. This will include the original delivery charge and any reasonable costs you incurred returning the goods to us.

Returning Products

Until the Products are received by us, you are responsible for their safety and condition. Items must be suitably packaged and your order number clearly displayed. Any damage or loss sustained in transit back to us remains your responsibility and associated costs may be deducted from any refund due.

Method of Refund

Refunds will normally be made using the same payment method you originally used when placing your order.

Incorrectly Ordered Products

If you wish to return Products because you ordered the wrong item and would like to reorder the correct one, a re-stocking charge of 10% of the value of the replacement Product may apply. You will also be responsible for the cost of return, delivery, and installation (if applicable).

Custom-Made Products

Products made to order or manufactured to your specific requirements cannot be returned unless they are found to be defective or delivered in a substandard condition.

Any questions?

Please contact our team and we will be happy to assist with your enquiry.

 

Last updated: 3rd November 2025