• Next day delivery
  • Installation service available
  • Buy back on all products
  • Rated Excellent

Customer Service Executive

Littlehampton, West Sussex

Reporting to: Security Solutions General Manger

Salary: £20,000-24,000 per annum (negotiable depending on experience)

Contract type: permanent, full time 37.5 hours a week, Monday – Friday, working shifts 08:00 – 16:30, 09:00 – 17:30.

Location: Littlehampton

 

Job Purpose

The customer service executive is the key point of contact between Safesite Security Solutions and our new clients; providing quotes with the aim of maximising sales profit, and to respond to new business enquiries.

 

Principle Duties & Accountabilities

The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the company, but accountabilities will include (or be equivalent in nature to) those listed below:

  • Responding to incoming website, email and phone enquiries
  • Making accurate, rapid cost calculations and providing customers with quotations
  • Recording sales and order information on our computer system
  • Organising sales visits, surveys and meetings with potential customers to prospect for new business
  • Maintaining and developing relationships with existing customers, by gaining a clear understanding of customers’ businesses and requirements
  • Liaising with suppliers to check the progress of existing orders
  • Reviewing own performance, aiming to meet or exceed targets
  • Attending team meeting and reporting on progress

 

Level of Knowledge & Experience

Relevant customer service experience gained in any commercial area. A knowledge of vacant / void property security would be an advantage.

 

Skills

  • Excellent confidence, communication skills
  • Patience, perseverance and resilience
  • Able to analyse situations and make decisions accordingly
  • Good organisational and time management skills, plus attention to detail
  • Good IT and numerical skills
  • Develop an in-depth knowledge of our range of products and services

 

Why join SafeSite?

  • 28 days holiday (including bank holidays)
  • Additional one day of holiday per year of service up to 5 years
  • Pension scheme
  • On-site gym free to use for all members of staff
  • Corporate gym membership to a local martial arts gym
  • Discounts at many major retailers
  • Employee Assistance Program
  • Staff social events such as our Annual Christmas Party and Summer BBQ
  • On site parking

Apply for this role

Please fill out the form below

Contact us

SafeSite Facilities Ltd
Unit 1, Martello Enterprise Centre,
Courtwick Lane
Littlehampton
West Sussex
BN17 7PA

Call: 0800 012 5352

Registered Company: 6885921